Privacy Policy

Outlined Haven (“we,” “us,” or “our”) operates outlinedhaven.com (the “Site”). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using the Site or contacting us for a quote, you agree to the practices described below.

Information We Collect

When you request a quote or contact us, we collect the information you choose to provide, which may include:

• Name
• Phone number
• Email address
• Property address or service area
• Job type and any project details you share with us

We also automatically collect limited technical information through standard web analytics, such as your IP address, browser type, device type, pages visited, and referring URL. This is used to understand how the Site is used and to improve it.

How We Use Your Information

• To respond to your quote request or message
• To schedule estimates, visits, and project work
• To send follow-up communications about your project
• To maintain records of our work and customer relationships
• To improve the Site and our services
• To comply with legal obligations

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes.

Cookies & Analytics

We use Google Analytics to understand how visitors interact with the Site. Google Analytics uses cookies and similar technologies to collect aggregated, non-identifying usage data. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on. Most browsers also let you block or delete cookies through their settings.

Service Providers

We may share information with trusted service providers who help us operate our business — for example, email delivery, hosting, analytics, and scheduling tools. These providers only receive the information they need to perform their services on our behalf and are expected to keep it confidential.

Data Retention

We keep the information you provide only as long as needed to respond to your inquiry, complete your project, maintain accurate business records, and meet our legal obligations. You may ask us to delete your information at any time using the contact details below.

Your Rights

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you, or to withdraw consent for its use. To make a request, please contact us using the details below. We will respond within a reasonable timeframe and in accordance with applicable law, including Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Security

We take reasonable steps to protect the information you share with us. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page reflects the most recent revision. Material changes will be posted on this page.

Contact Us

Questions about this Privacy Policy or your information? Get in touch: